Privacy Policy — Commercial Engines LLC

This Privacy Policy explains how Commercial Engines LLC ("Commercial Engines", "we", "us", "our") collects, uses, shares, and protects information when you visit commercial-engines.com, submit a request through our quote forms, or contact us by phone, email, or messaging service.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Lead form data: name, phone number, email address, business name, shipping state, engine make/model/year, VIN, horsepower, and other vehicle or vessel details you submit.
Communication data: phone call recordings or notes, email correspondence, SMS messages, and WhatsApp messages exchanged with our specialists.
Technical data: IP address, browser type, device type, operating system, referring URL, and pages visited, collected automatically for security, analytics, and fraud prevention.
Cookies and tracking identifiers: data set by our website, advertising networks, and analytics providers.

2. How We Use Your Information

To respond to engine availability and quote requests
To prepare written quotes and process orders
To arrange freight, shipping, and delivery
To provide customer support and follow-up communication
To send marketing communications about pricing, inventory, and promotions (you may opt out at any time)
To measure the performance of our website and advertising campaigns
To prevent fraud, abuse, and unauthorized access
To comply with applicable laws, regulations, and legal requests

3. Cookies, Analytics & Advertising

We use cookies and similar technologies to operate the website, measure performance, and personalize advertising. Tools we may use include:

Google Analytics — aggregated traffic and conversion measurement
Google Ads — conversion tracking, remarketing, and audience targeting
Microsoft Advertising (Bing Ads) — conversion tracking and remarketing
Meta (Facebook) Pixel — conversion tracking and audience building
Call tracking platforms — to measure phone lead quality and source

You can disable cookies through your browser settings or opt out of personalized advertising via the platforms above. Disabling cookies may affect the functionality of our website.

4. How We Share Information

We do not sell your personal information. We share information only as follows:

Engine supplier network: to locate availability and prepare quotes for your request
Freight carriers and logistics providers: to ship engines and transmissions to your destination
Payment processors: to process invoices, deposits, and final payments
Service providers: hosting, analytics, email, SMS, and CRM platforms strictly under confidentiality terms
Legal & regulatory: when required by law, subpoena, court order, or to protect rights, property, and safety

5. Communications & Opt-Out

By submitting a quote request or providing your phone number, you consent to receive calls, SMS messages, emails, and WhatsApp messages from Commercial Engines LLC regarding your inquiry. Message and data rates may apply.

You may opt out of marketing communications at any time by replying STOP to SMS messages, clicking unsubscribe in emails, or emailing support@commercial-engines.com. Transactional messages about active orders may continue regardless of marketing opt-out.

6. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect personal information, including TLS-encrypted transmission, restricted internal access, and secure third-party services. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Lead and order records may be retained for up to seven (7) years for accounting and compliance purposes.

8. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. California residents may have additional rights under the CCPA/CPRA, including the right to know what we collect, the right to deletion, and the right to opt out of sale or sharing of personal information (we do not sell your data).

To exercise any of these rights, email support@commercial-engines.com from the email address on file or call 844-660-9229. We may verify your identity before processing requests.

9. Children's Privacy

Our services are intended for commercial buyers and adults aged 18 and over. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact

Commercial Engines LLC
701 Howe Ave Ste C3
Sacramento, CA 95825, USA
Phone: 844-660-9229
Email: support@commercial-engines.com